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Customer testimonials & project ratings
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Customer Service

Value for Money

Review Date: 09/26/2013 | Author: a Neighbor, Pittsburgh, PA

Comments: Responsive, courteous, and skilled. No hesitation to call him again.

Review Date: 05/31/2013 | Author: Jacquelyn N., Bridgeville, PA

Comments: Mark was very upfront about my problems. You felt that he was trustworthy and knowledgeable. He really did his best to try to fit me in when everybody's air conditioners were breaking. His cost was reasonable.

Review Date: 05/30/2013 | Author: a Neighbor, Pittsburgh, PA

Comments: Great service . Friendly and quick service.

Review Date: 01/18/2013 | Author: Sarah B., Pittsburgh, PA

Comments: Mark did and excellent job for an incredibly fair price. I would definitely recommend Castle Plumbing Heating and Cooling to anyone looking for someone to do quality work. His price even including going out to Home Depot to pick purchase a faucet.

Review Date: 09/19/2012 | Author: Simon R., Pittsburgh, PA

Comments: Mark, Was prompt and did a nice job. Fair Price

Review Date: 07/05/2012 | Author: Steven M., Pittsburgh, PA

Comments: Did everything I needed and did it well. Good company

Review Date: 05/03/2012 | Author: Michael B., Pittsburgh, PA

Comments: Fast response, quality install, friendly service

Review Date: 02/05/2012 | Author: a Neighbor, Pittsburgh, PA

Comments: Fast and efficient. Explained everything well.

Review Date: 01/04/2012 | Author: Gregory S., McKeesport, PA

Comments: A small problem arose after the job was completed and it was made right within a reasonable time frame. He showed not only that he stands by his work, but that he can be trusted and has an excellent work ethic and reputation.

Review Date: 11/22/2011 | Author: Bob H., Sewickley, PA

Comments: Ontime,courteous, &very professional. Best price for the service provided.

Review Date: 11/16/2011 | Author: a Neighbor, Pittsburgh, PA

Comments: Great service. Here in a half hour. But expensive

Review Date: 11/09/2011 | Author: James W., Coraopolis, PA

Comments: Awesome customer service. was prompt, knew what the problem was off the bat and fixed it in a timely manner. Came back afterwards to fix something else at no charge. Will be using him again.

Review Date: 09/14/2011 | Author: Kris C., Pittsburgh, PA

Comments: Outstanding work. Fair price. Nuff said. Thank you from Pitt street.

Review Date: 08/21/2011 | Author: Jerry G., Pittsburgh, PA

Comments: Quick and easy process.

Review Date: 06/20/2011 | Author: Patrick K., McKees Rocks, PA

Comments: Mark provided great service at a great price. This was the first time I had the pleasure of dealing with an honest, true professional. I have already and will continue to recommend Castle Plumbing,Heating, and Cooling.

Review Date: 06/11/2011 | Author: Charlotte A., Pittsburgh, PA

Comments: Castle plumbing was very efficient. Mark came back twice. I thought he was very professional.

Review Date: 06/08/2011 | Author: Douglas E., Pittsburgh, PA

Comments: on time, good work, reasonable price

Review Date: 06/07/2011 | Author: Julie H., Pittsburgh, PA

Comments: Mark Stacy was very professional and went out of his way to fit into my schedule. He explained the maintenance he was doing to my A/C unit and the upkeep needed to keep it running at it's best. He was very polite and I intend to give him all of my business.

Review Date: 05/05/2011 | Author: Kirsten P., Pittsburgh, PA

Comments: Mark (owner) responded very quickly and professionally to our "emergency". Great customer service!

Review Date: 02/03/2011 | Author: a Neighbor, Pittsburgh, PA

Comments: Came to look at boiler not going on, turned out to be simple glitch in thermostat but he checked everything out and found the intake valve was shut so water pressure was low. Explained everything and very friendly.

Review Date: 01/27/2011 | Author: a Neighbor, Pittsburgh, PA

Comments: Mark was extremely courteous and professional. He answered our call and our project very quickly and in a very professional and friendly manner.

Review Date: 01/24/2011 | Author: a Neighbor, Pittsburgh, PA

Comments: very satisfied with Castle Plumbing and definitely would hiree again.

Review Date: 01/11/2011 | Author: a Neighbor, Wexford, PA

Comments: Good job and much better price than rooter

Review Date: 01/11/2011 | Author: a Neighbor, Monroeville, PA

Comments: timely fair and reliable. Seems like an honest guy.

Review Date: 01/10/2011 | Author: a Neighbor, Pittsburgh, PA

Comments: Excellent! He phoned promptly and arrived not long after. I'm grateful that he was so dependable and honest...even went an extra mile for me to light a pilot light on a gas log Buck unit. He has a new customer and I will refer him to others in need.

Review Date: 01/03/2011 | Author: a Neighbor, Sewickley, PA

Comments: very open and honest. He was very methodical in diagnostics and rectified the furnace problem real quick. Very quick to respond and is highly reliable

Review Date: 11/01/2010 | Author: a Neighbor, Pittsburgh, PA

Comments: We thought he was terrific but I already did this once. Isn't that enough?

Review Date: 10/14/2010 | Author: a Neighbor, Pittsburgh, PA

Comments: He was there in a timely manner. His work is very good and the job was completed in good time.

Review Date: 10/07/2010 | Author: a Neighbor, Pittsburgh, PA

Comments: I scheduled an appointment for a few days after I called. Plumber arrived promptly and replaced old leaky faucet unit with new one. Charge was half of that quoted by the other company I tried (which would have replaced the unit the same day). I was happy to wait for this non-emergency service and save, and he did great work. He quoted a good price on another project too, and did some research tracking down a replacement part. Castle gets the call next time I need a plumber. Happy I found a good one.

Review Date: 09/19/2010 | Author: a Neighbor, Pittsburgh, PA

Comments: Arrived on time, fixed the problem and was a complete professional.

Review Date: 09/08/2010 | Author: a Neighbor, Pittsburgh, PA

Comments: return phone call was prompt, appointment time was prompt, all of my questions were answered in a friendly manner. I would choose and recommend this business in the future.

Review Date: 08/30/2010 | Author: a Neighbor, Pittsburgh, PA

Comments: Very friendly and professional! Great service! Will definitely use this company in the future.

Review Date: 08/18/2010 | Author: a Neighbor, Pittsburgh, PA

Comments: I was completely impressed with the professional, knowledgeable, friendly and perfection of the work performed for me by Mark and Castle Plumbing. I feel I have quality equipment with the tankless water heater that he installed and I would recommend him for ANY job in the future. He went that extra step to ensure my total satisfaction and I really appreciated it.

Review Date: 08/03/2010 | Author: a Neighbor, West Mifflin, PA

Comments: Used for routine inspection and maintenance. Met expectations.

Review Date: 08/02/2010 | Author: a Neighbor, Pittsburgh, PA

Comments: Mark was friendly, on time, and he did a clean job. I would definitely hire him again.

Review Date: 07/30/2010 | Author: a Neighbor, Pittsburgh, PA

Comments: Quick and on time. Pleased.

Review Date: 07/30/2010 | Author: a Neighbor, Pittsburgh, PA

Comments: Super fast, professional service at the stated rate. No surprises, just good, honest work.

Review Date: 07/26/2010 | Author: a Neighbor, McKeesport, PA

Comments: Mark was everything you'd want in a contractor: friendly, professional, diligent, skilled, punctual, fair-priced, honest, versatile, clean, cordial. Highly recommended.

Review Date: 07/05/2010 | Author: a Neighbor, Coraopolis, PA

Comments: Mark came out the same day during a very hot and busy period for him to fix our broken central AC. The job was done quickly and at a reasonable cost. I would definitely recommend Mark and Castle highly.

Review Date: 06/30/2010 | Author: a Neighbor, Pittsburgh, PA

Comments: He called me back within 10 minutes of my selection on the site. Came the next day on time and had the job done in an hour. Great service, nice guy, great price, easy to work with and clearly wanted the work. Will recommend and hire again if I need this type of service.

Review Date: 06/28/2010 | Author: a Neighbor, oakdale, PA

Comments: was on time, and knew where the problem existed. knows his stuff.

Review Date: 06/19/2010 | Author: a Neighbor, Sewickley, PA

Comments: Call came immediately upon completing my Service Magic requirements, and Mark was able to come out the same day, a huge bonus being without AC on a 90 degree day. Mark diagnosed the problem and had it fixed within an hour. Final bill matched his estimate, so there were no surprises.

Review Date: 06/19/2010 | Author: a Neighbor, Wexford, PA

Comments: Mark Stacy is knowledgeable, courteous and professional. My water heater was installed within the time frame and cost that I expected. I would use Castle Plumbing for all of my plumbing requirements. John F. Wexford, PA.

Review Date: 06/01/2010 | Author: a Neighbor, Imperial, PA

Comments: . Mark was knowledgeable about our AC unit, very professional, and had reasonable rates. Our AC had stopped working and we were in a very hot house. Mark came overthat day and repaired our A unit. I would definitely recommend them to anyone who has heating or cooling problems.

Review Date: 05/30/2010 | Author: a Neighbor, Munhall, PA

Comments: The owner responded quickly and did a very neat and clean job.

Review Date: 05/27/2010 | Author: a Neighbor, Pittsburgh, PA

Comments: The plumber phoned before coming. Gave an estimate and was courteous and cleaned up after himself. All promised work was completed as stated and the cost was as estimated.

Review Date: 05/06/2010 | Author: a Neighbor, Pittsburgh, PA

Comments: We were very pleased with the quality of the installation and expect the system to continue to perform well. In addition, Mark was punctual and courteous and his team did a very good job with clean up. I would highly recommend Castle.

Review Date: 03/29/2010 | Author: a Neighbor, Duquesne, PA

Comments: wow Mark Quoted a price and said he would be here in an hour and done in 90 minutes. Mark was here in an hour finished the job in an hour and at the price he quoted. Mark is an honest Plumber and a nice guy.

Review Date: 03/23/2010 | Author: a Neighbor, Glenshaw, PA

Comments: The experience was great! Mark with Castle Plumbing is very knowledgeable about the tankless water heater that he installed for me. He has a lot of experience with the product and the installation. The guys were very friendly, on time and kept the work area clean! I will definitely be calling Castle for the next project!

Review Date: 03/06/2010 | Author: a Neighbor, Pittsburgh, PA

Comments: Was able to provide same day service and did a great job.

Review Date: 02/17/2010 | Author: a Neighbor, ,

Comments: Excellent - a clean cut, curtious guy. Dependable in showing up to meet our schedule - this was of huge importance to me.